Frequently Asked Questions
General Questions
What is CalorieBeat?
CalorieBeat is an AI-powered health and fitness companion that helps you track nutrition and workouts in seconds. Just take a photo of your meal or workout, and our AI analyzes it instantly.
Is CalorieBeat free?
Yes! CalorieBeat offers a generous free tier with 50 AI photo analyses per month. Manual entry is always unlimited. Premium plans offer unlimited AI analyses and advanced features.
What platforms is CalorieBeat available on?
- iOS (iPhone and iPad)
- Android smartphones and tablets
- Coming soon: Apple Watch and Android Wear
Do I need an internet connection?
You need internet for:
- AI photo analysis
- Syncing data across devices
- Social features
Manual entry works offline and syncs when you’re back online.
Account & Authentication
How do I create an account?
- Download CalorieBeat
- Tap “Sign Up”
- Choose Google, Apple, or Email sign-in
- Complete the onboarding questions
- Start tracking!
Can I use multiple devices?
Yes! Your data syncs automatically across all devices where you’re signed in.
I forgot my password. How do I reset it?
- Tap “Forgot Password” on login screen
- Enter your email
- Check email for reset link
- Create new password
- Log in with new password
How do I delete my account?
Settings > Account > Delete Account. All your data will be permanently deleted within 30 days.
Photo Analysis
How accurate is the AI?
Our AI is highly accurate for common foods and exercises. Accuracy improves when:
- Photos are clear and well-lit
- Food is visible and not obscured
- Standard portion sizes are shown
What if the AI gets it wrong?
You can always edit the results! Tap “Edit” and adjust:
- Food items
- Portion sizes
- Nutritional values
- Exercise details
Your feedback helps improve accuracy.
Can I analyze multiple foods in one photo?
Yes! The AI can identify multiple foods in a single photo and provide a complete nutritional breakdown.
Why did my analysis fail?
Common reasons:
- Poor image quality
- Insufficient lighting
- Monthly AI limit reached (free tier)
- Network connection issues
Try retaking the photo or use manual entry.
Subscriptions & Payments
What’s included in the free tier?
- 50 AI photo analyses per month
- Unlimited manual entry
- Basic analytics
- Community features
- Profile management
What does Premium include?
- Unlimited AI photo analyses
- Advanced analytics and insights
- Data export (CSV, PDF)
- Priority customer support
- Ad-free experience
- Early access to new features
How much does Premium cost?
- Monthly: $9.99/month
- Yearly: $99.99/year (save 17%)
How do I cancel my subscription?
iOS:
- Settings > Subscriptions (on iPhone)
- Select CalorieBeat
- Tap Cancel Subscription
Android:
- Google Play Store > Subscriptions
- Select CalorieBeat
- Tap Cancel Subscription
Or in-app: Settings > Manage Subscription > Cancel
Will I lose my data if I cancel?
No! Your data is preserved. You’ll continue to have access to:
- All your historical data
- Manual entry (unlimited)
- 50 AI analyses per month
Can I get a refund?
Yes! We offer a 7-day money-back guarantee. Contact [email protected] with your receipt.
Tracking & Features
How do I log food without taking a photo?
Use Manual Entry:
- Tap + button
- Select “Manual Entry”
- Search for food in database
- Adjust portion size
- Save
Can I track water intake?
Water tracking is coming soon in a future update!
Does CalorieBeat integrate with fitness trackers?
Integration with Apple Health, Google Fit, and popular fitness wearables is coming soon.
Can I create meal plans?
Meal planning features are in development and will be available soon for Premium users.
How do I add friends?
- Go to Profile
- Tap “Find Friends”
- Search by name or username
- Send follow request
- Connect and share progress!
Privacy & Security
Is my data safe?
Yes! We take security seriously:
- All data encrypted in transit and at rest
- Industry-standard security practices
- GDPR and CCPA compliant
- Regular security audits
Who can see my posts?
You control your privacy:
- Public: Everyone (default)
- Followers Only: People you approve
- Private: Only you
Change in Settings > Privacy.
Do you sell my data?
Never! We do not sell or share your personal data with third parties for marketing purposes.
Can I export my data?
Yes! Premium users can export all their data in CSV or PDF format from Settings > Export Data.
Technical Issues
The app keeps crashing. What should I do?
- Update to the latest app version
- Restart your device
- Clear app cache (Settings > Clear Cache)
- Reinstall the app if needed
- Contact support if issue persists
My data isn’t syncing. Help!
Try these steps:
- Check internet connection
- Pull to refresh
- Log out and log back in
- Verify you’re using the same account on all devices
Why is the app slow?
- Close background apps
- Clear app cache
- Ensure stable internet connection
- Update to latest version
- Restart your device
Nutrition & Health
How are calorie targets calculated?
Based on:
- Age, gender, height, weight
- Activity level
- Weight loss/gain goals
- BMR and TDEE calculations
Can I adjust my calorie goals?
Yes! Go to Profile > Health Goals > Edit Calorie Target
Are macro recommendations accurate?
Our recommendations are based on:
- Your health profile
- Dietary preferences
- Fitness goals
- Evidence-based guidelines
Always consult a healthcare professional for personalized advice.
Does CalorieBeat replace a nutritionist?
No. CalorieBeat is a tracking tool, not medical advice. Consult healthcare professionals for personalized nutrition and fitness guidance.
Support
How do I contact support?
- Email: [email protected]
- In-app: Settings > Help & Support
- Response time: Usually within 24 hours
Where can I suggest features?
We’d love to hear from you!
- In-app: Settings > Send Feedback
- Email: [email protected]
- Community voting board
Is there a community forum?
Join our community:
- Discord server
- r/CalorieBeat on Reddit
- @CalorieBeat on Twitter/X
Didn’t find your answer? Contact [email protected] and we’ll help you out!