Docs📱 App🆘 Support📞 Contact Support

Contact Support

How Can We Help?

We’re here to support you on your health journey. Choose the best way to reach us below.

Support Channels

📧 Email Support

[email protected]

Best for:

  • Technical issues
  • Account problems
  • Billing questions
  • Bug reports
  • General inquiries

Response Time:

  • Critical issues: 1-4 hours
  • General support: Within 24 hours
  • Feature requests: Within 1 week

What to Include:

  • Device model and OS version
  • App version (Settings > About)
  • Detailed description of issue
  • Steps to reproduce
  • Screenshots if applicable
  • Error messages (if any)

💬 In-App Support

Settings > Help & Support

Features:

  • Live chat during business hours
  • Browse FAQ
  • Submit support tickets
  • Track ticket status
  • Direct access to help articles

🐛 Bug Reports

[email protected]

Help us improve! Please include:

  1. Device Info: iPhone 14 Pro, iOS 17.2
  2. App Version: Found in Settings > About
  3. Steps to Reproduce: How to recreate the bug
  4. Expected Behavior: What should happen
  5. Actual Behavior: What actually happened
  6. Screenshots/Video: Visual proof helps immensely

💡 Feature Requests

[email protected]

We love hearing your ideas! Tell us:

  • What feature you’d like
  • How it would help you
  • Your use case
  • Mockups or examples (optional)

Vote on existing requests at our feature board!

💳 Billing & Payments

[email protected]

For:

  • Subscription issues
  • Payment problems
  • Invoice requests
  • Refund requests
  • Plan changes

Please include:

  • Your email/account
  • Order number or receipt
  • Description of issue

Business Inquiries

🤝 Partnerships

[email protected]

For:

  • Business collaborations
  • Affiliate programs
  • Corporate wellness programs
  • API access

📰 Press & Media

[email protected]

For:

  • Media inquiries
  • Press kit requests
  • Interview requests
  • Product information

🏢 Enterprise

[email protected]

For:

  • Corporate accounts
  • Team plans
  • Custom solutions
  • Volume licensing

Community

💬 Discord

Join our community server for:

  • Real-time chat
  • Tips and tricks
  • Share your progress
  • Meet other users
  • Early beta access

Join Discord (Link coming soon)

📱 Social Media

Follow us for updates:

  • Twitter/X: @CalorieBeat
  • Instagram: @CalorieBeat
  • Facebook: /CalorieBeat
  • LinkedIn: /company/caloriebeat

🗨️ Reddit

r/CalorieBeat

  • Community discussions
  • Q&A
  • Success stories
  • Tips and motivation

Knowledge Base

📚 Documentation

Visit our comprehensive docs:

  • Getting started guides
  • Feature tutorials
  • API documentation
  • Troubleshooting guides
  • Video tutorials

❓ FAQ

Check our FAQ for quick answers: View FAQ

📹 Video Tutorials

YouTube channel coming soon with:

  • How-to guides
  • Feature walkthroughs
  • Tips and tricks
  • Success stories

Office Hours

Support Hours

Email & In-App:

  • Monday-Friday: 9 AM - 6 PM EST
  • Saturday-Sunday: 10 AM - 4 PM EST

Live Chat:

  • Monday-Friday: 9 AM - 5 PM EST
  • Closed weekends and holidays

Holidays

Support is closed on:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

Emergency issues will be handled ASAP.

Response Time

Priority Levels

Critical (1-4 hours):

  • Account locked
  • Payment issues
  • Data loss
  • App crashes preventing use

High (4-12 hours):

  • Feature not working
  • Sync issues
  • Subscription problems

Medium (24 hours):

  • General questions
  • Feature requests
  • UI issues

Low (1 week):

  • Enhancement requests
  • Non-urgent feedback

Service Status

Check Service Status

status.caloriebeat.com

Real-time status of:

  • App API
  • Authentication
  • Photo analysis
  • Database
  • File storage

Scheduled Maintenance

Announced 24 hours in advance:

  • Usually 2-4 AM EST
  • Notifications sent via email
  • Status page updated
  • Twitter announcements

Feedback

Rate the App

Love CalorieBeat? Leave us a review:

  • iOS: App Store > CalorieBeat > Write a Review
  • Android: Play Store > CalorieBeat > Rate & Review

Your feedback helps us improve!

Beta Testing

Want early access to new features? Email [email protected] to join our beta program.

Benefits:

  • Try features first
  • Direct impact on development
  • Exclusive beta tester badge
  • Priority support

Legal

Privacy & Terms

GDPR Requests

For data access, portability, or deletion requests: [email protected]

We respond within 30 days as required by GDPR.

Quick Contact

General Support: [email protected]

Response Time: Usually within 24 hours

We’re here to help! 💪

❓ FAQ